Help and contact

An app for homeowners who want to move. You show your own home before you decide to sell, browse other movers’ homes on a map of neighbourhoods and swipe. After a match you chat, plan a viewing and can hand the sale over to a partner estate agent.

Yes. No subscription, no in-app purchases and no cost to show your home. Partner estate agents pay us a fee when a sale through HouseSwipes goes through. What an estate agent or other partner charges you is something you agree with that partner yourself.

No. Showing your home comes with no obligation and you can take it offline at any time. Likes, proposals and matches are not binding. You only sell a home with a written purchase agreement outside the app.

We start in Hilversum. Other cities will follow; the app shows which cities are opening soon. HouseSwipes comes to iPhone first.

The demo lets you try the app without an account, with made-up homes, residents and partners. What you do in the demo stays on your phone. You switch the demo on or off on the welcome screen. To clear the demo, tap Sign out in Me.

1. Open HouseSwipes and sign in (demo mode is off).
2. Go to the Me tab.
3. Scroll down and tap Delete account.
4. Confirm. Your home, likes and proposals disappear straight away and your phone number is removed. This cannot be undone.

Can no longer sign in? Email [E-MAILADRES SUPPORT] from your account’s email address and ask us to delete your account. We will let you know when it is done.

Good to know: people you already matched with keep the address they were already given. What we still keep and why is explained in the privacy statement.

Others only see your neighbourhood and an approximate location. Someone only sees the exact address once you have responded to their like or proposal and they then open the conversation. Partners do not get your address from us.

Only your first name and what you write or share with them yourself. They do not get your email address or phone number from us. With a hand-over, the estate agent also receives the details of the match (the home, the neighbourhood and the agreed price).

Go to Me › Settings and switch off Share usage data. We never measure your name, contact details, address or messages.

Email [E-MAILADRES PRIVACY] from your account’s email address. We will send you an overview within one month.

1. After a match, open your conversation.
2. Choose Hand it to a partner agent and pick a partner estate agent who works in the area.
3. The other person receives your request and agrees.
4. After that you can still read the conversation but no longer write in it, and the home goes offline.
5. The estate agent receives both your first names and the details of the match, and contacts you through the app within a few days.

The estate agent is an independent business. Whether you hire them and what it costs is something you agree together. If the sale goes through, the agent pays us a fee; you pay us nothing.

1. Take steps on your moving path (the Path tab). Every part ends in a moving box.
2. Tap the box three times to open it. Sometimes it holds a coupon from a partner, for example a discount on a removal company or a painter.
3. Open the coupon. You see the code, the partner, until when it is valid, how to use it and the conditions.
4. Give the code to the partner, or ask for a quote through the coupon. The partner checks the code.
5. Used it? Mark the coupon as used.

A coupon is personal, can be used once and cannot be exchanged for money. Coupon not working? Email us with the code.

Only residents: people whose own home in the app is in that neighbourhood. They can add places (such as a school or park), add photos and react. We review new places and photos first. We do not show who added something.

1. Open your conversation with that person.
2. Tap ··· and choose Report or block.
3. Choose Report to let us know, or Block to block them.

Our team looks at every report. Blocking hides you from each other everywhere in the app, including the map, and closes open matches. Is it about a home, a place or a partner? Email [E-MAILADRES SUPPORT] with what happened.

Do not pay. HouseSwipes never asks for a payment, and movers should not ask each other for a deposit. Report the person in the app and email us. If you have been defrauded, also report it to the police.